If you’re having feedback conversations, defensiveness is inevitable.

In this mini workshop, get strategies to handle defensiveness in conversations.

Learn how to work with defensiveness, whether it happens to you, or the person you’re having a conversation with.

In this workshop, learn:

• Why people get defensive.

• What to do when it happens to you.

• A toolkit for when the other person is defensive.

You will receive a copy of the presentation materials following.

Register for this workshop:

Do you want to say no, but struggle to, out of fear of letting people down?

In this mini workshop, get ideas to say no with confidence at work.

You’ll do a quick exercise to identify your non-negotiables and articulate what you need to say ‘no’ with confidence.

Leave with a template to clarify how you can say yes to the right things and no to other’s emergencies.

In this workshop, you’ll get:

• Techniques to manage other people’s emergencies.

• Ideas on ways to say no that feel comfortable to you.

• Strategies to say no with confidence.

Start growing your confidence saying no by joining this fun workshop.

You will receive a copy of the presentation materials following.

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Reclaim your calendar in 2025.

In this mini workshop, give your meetings a makeover.

You’ll identify your most high value meetings and get ideas on which meetings need a rethink, redesign or archive in 2025.

Leave with a template to evaluate each meeting's purpose and who needs to be involved.

Far from dull, this engaging mini workshop will give you practical ideas to rethink your meeting culture in 2025 and make your connections impactful.

You’ll leave with:

• A tool to understand each meeting's purpose.

• A way to decide what meetings are worth your energy and time.

• A filter to apply to every meeting you consider in 2025.

• A fun template to share with colleagues.

You will receive a copy of the presentation materials following.

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Communicate Change Clearly

Did you know ... 62% of employees aren’t willing to support a change at work?

It’s no secret change can be unnerving for employees.

What can exacerbate their stress is not being clear on what’s happening. Many employees complain about not having a fuller picture about change at work.

There is an easier, better way to manage it as a leader.

In this workshop, you’ll learn a simple way to share what you know, and how to be open and upfront about what you don’t, to earn the trust of your colleagues during change.

This is for you if:

• You’re a leader who wants to be a better communicator.

• Have communicated change in the past and wondered what you could have done differently.

• Had disgruntled employees during a time where there were things outside of your control.

• Have a change coming up you want to be open and upfront about, within the limits of your role and authority.

You’ll leave with:

• A simple framing to communicate change.

• Easy to remember rules to get it clear and understood.

• Ideas to communicate change in a way that feels honest and like you.

To promote psychological safety, this workshop won’t be recorded. You will receive a copy of the presentation materials following.

Register for this workshop:

Managing Tricky Audiences When Presenting

Fun fact: even pro presenters experience tricky audience members.

How to handle it?

You need a game plan.

In this fun mini workshop, learn what overwhelmed and disruptive audiences are craving.

You’ll leave with a guide on how to prepare for tricky audiences, and confidence to plan your next presentation.

You don’t need to be perfect, but you do need a plan. Take control of your confidence with these tips from CEO Rachel Service to handle any audience.

This is for you if:

• You want to feel prepared for any audience in the future.

• You get asked questions you feel uncomfortable with when presenting.

• You anticipate you’re going to have someone behave poorly in your presentation.

You’ll leave with:

• A simple toolkit to prepare for any audience.

• A forum to ask questions about responding to tricky questions.

• Ideas to present with confidence.

To promote psychological safety, this workshop won’t be recorded. You will receive a copy of the presentation materials following.

Register for this workshop:

Get Better At Delegating

Delegation can be like the wild west … you never know what you’re going to get!

In this fun, short online workshop, Rachel will step through a simple tool to help you delegate.

You’ll get to ask any questions about delegation and get tips on how to empower your team members and get great results.

This is for you if:

• You know you ‘should’ delegate but it feels too hard.

• Worry your team will let you down.

• Find yourself doing it ‘all’.

• Want a refresher on the basics of delegating.

You’ll leave with:

• A simple framework to delegate any task.

• A forum to ask questions about delegation.

• Ideas to delegate with confidence.

To promote psychological safety, this workshop won’t be recorded. You will receive a copy of the presentation materials following.

Register for this workshop:

Giving & Receiving Feedback

Did you know 50% of leaders avoid giving feedback?

Why? A fear of complacency and how the other person will respond.

In this workshop, learn the benefits to giving positive and constructive feedback.

You’ll learn why people get defensive when getting feedback.

You’ll learn an easy to remember framework that helps you deliver a clear and kind message.

You’ll leave with a way to reframe receiving feedback.

This workshop is for you if you:

• Want to give feedback that is productive.

• Need your people to be open to feedback.

• Want to feel differently when getting feedback.

To promote psychological safety, this workshop won’t be recorded. You will receive a copy of the presentation materials following.

Register for this workshop:

Effective Delegation

Delegation is such an important skill at every level of leadership.

In one study of CEOs running $500M - $20B businesses, nearly 40% of established leaders were actively working on their delegation skills.

In this workshop, you’ll learn about the four levels of delegation.

This will enable you to tailor your delegation according to your team members skill level.

You’ll learn how to make your expectations clear and how to motivate your team members to take ownership.

You’ll also get ideas on how to minimise risks and mistakes along the way.

This workshop is for you if you:

• Know you need to delegate but find it easier doing it yourself.

• Worry your team will ‘drop the ball’.

• Have been burned before by unfinished projects.

• Are open to trying one or two new things with your team.

To promote psychological safety, this workshop won’t be recorded. You will receive a copy of the presentation materials following.

Register for this workshop:

Adapting Your Communication Style

Did you know nearly half of employees have no idea of what’s expected of them?

The culprit? Miscommunication.

It’s the same reason why you get on famously with some colleagues, and others take more work. Everyone, yourself included, processes information differently.

In this workshop, learn what your communication style is.

Discover how others perceive you and how your communication style can be interpreted by others. Leave with a cheat-sheet to personalise your message to your colleagues.

This workshop is for you if you:

• Want to influence others.

• Need relationships with other departments.

• Need someone on the side who has a different communication style to you.

• Are open to getting tips on how to adapt your communication.

To promote psychological safety, this workshop won’t be recorded. You will receive a copy of the presentation materials following.

Register for this workshop: