In your eBook, you learn:

• The biology of why people get defensive.

• Whether it’s feedback you need to give or someone just irks you.

• What to prepare before you have a feedback conversation.

• What words to use in the conversation.

• What to do if someone panics when you give them feedback.

• How you manage your own emotions if it happens to you.

• How to end a feedback conversation on a good note.

In your eBook, you get:

• Your framework for giving feedback.

• Real life examples of what to say, in what order.

• Your guide to making an agreement so you can end the conversation.

• Examples of what to do if and when it doesn’t go to plan.

Did you know … 9/10 of employees avoid feedback out of a fear of how someone else will respond?

If you can relate, you’re in the majority.

If you avoid giving feedback or feel uncomfortable about getting feedback, you're human.

You might have thought at times …

• I’m nervous about how they’ll respond.

• I know I need to give feedback … but what will I say?

• I don’t want to sound like an asshole.

• I know I’ll need to give feedback in the future … how?

• I hate getting feedback. I know I need to get better.

That’s why you need this eBook.

What does the eBook cover?

In your eBook, we cover the following:

Part one: Why do people get so defensive?

• Why is feedback so ‘high stakes’?

• Managing your own defensiveness.

• When other people get defensive.

• Toolkit: Managing defensiveness.

Part two: A framework for giving feedback.

• When to give feedback?

• What to say?

• Examples of feedback conversations.

• How to end the conversation.

• Examples of agreements.

• The 5 ‘E’s of agreements.

Part three: When feedback goes badly.

• 6 principles to turn a conversation around.

• When you can’t agree.

• Toolkit: Turning a conversation around.

Part four: Your game plan.

• Tools and resources.