What does great feedback look like?
Effective feedback is clear, specific and kind.
YOU wiLl LEARN
In this module, you’ll learn how to provide specific, clear and kind feedback.
A framework for feedback
How to share an observation
Preparing for conversations
Reframing feedback as critique
KEY CONCEPTS IN THIS MODULE
TAKE A MOMENT TO REFLECT BEFORE DISCOVERING
Everyone has a different relationship to feedback. Before the module, I invite you to ponder what your relationship is like to feedback and what you enjoy in a great feedback conversation.
There are questions you might like to ask yourself:
When I’ve had good feedback in the past, what made it so?
What helps me take action, or take feedback on board?
Asking these questions is a great way to start thinking about how to have conversations that make an impact, in your unique style.
FINDING FEEDBACK TRICKY?
If you are growing your confidence giving feedback, you might value reflection on these principles I share in the module:
You can never control how someone responds. The only thing you can control is how you communicate.
Your job is to share an observation. What that person does with that information is theirs to own and reflect upon.
A good feedback conversation includes space to hear how the other person sees things.
You don’t need to have the ‘answers’ to open a conversation.
Let’s get started.
Module - Giving & Receiving feedback (38 mins)
DOWNLOAD accompanying MATERIAL
SCENARIOS - SEE CONCEPTS IN REAL LIFE
AFTER WATCHING
It’s time to think about your game plan and put your learning into practice.
Here are thought starters to get you going:
Create a list of observations that make your team great. Write down your understanding of your team members' goals.
Outline one observation that could stop your team member from progressing in your organisation. Reflect: what is the impact?
Share that one observation in your next 1:1 and pause to ask: what is their reflection or experience? Share your observation, impact, and practice actively listening to their experience.
If you can, workshop an agreement or a potential next step. Reflect: how did that feel embedding it into everything you do?
Looking for more?
READ: Your Guide to Giving Feedback - Happiness Concierge
READ: How to Give Yourself Feedback - Happiness Concierge
READ: Your Guide to Delegation - Happiness Concierge
READ: Confident Performance Reviews - Happiness Concierge
READ: Why we can’t apologise - TED
READ: 13% of Employees Are Engaged at Work - Gallup
READ: Research Unlocks the Secret of Employee Recognition - Forbes