https://happinessconcierge.com/hc-insights daily 0.75 2025-11-10 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1657663506797-T160NTTV2UDE9Y4TTJQ8/HC+workplace+training+50+.jpg Guides (save) https://happinessconcierge.com/hc-insights/who-do-you-need-to-influence monthly 0.5 2026-06-25 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1473391322706-5XE2DN0HA34648SJXVYQ/The+Happiness+Concierge+x+Warehouse+No5_By+Savannah+van+der+niet-56.jpg Guides (save) - Who Do You Need To Influence? - To get influence, make it clear how you help others get their jobs done. https://happinessconcierge.com/hc-insights/three-ways-to-build-your-credibility-at-work monthly 0.5 2026-06-25 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1475227275499-NNQOKLB7I7L6RU5LK31Y/20160925-rachelpenny-web033+%281%29.jpg Guides (save) - Three Ways To Build Your Credibility At Work Have you considered other people being confident in you is your ‘real work’? https://happinessconcierge.com/hc-insights/do-you-have-influence monthly 0.5 2026-06-25 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1493876664967-MBX6KFYXRZKHCWI59YVE/14206211_1063689373738676_5966008346674028111_o.jpg Guides (save) - Do You Have Influence? - To build credibility, start with those who immediately impact your career. https://happinessconcierge.com/hc-insights/give-first-then-get monthly 0.5 2026-06-25 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/37099270-0f4b-4144-b91c-0912573338bf/Rachel+Service+SYD_Feb20AM_048.jpg Guides (save) - When Networking, Give First, Then Get. - You know what you want to get. But what can you give? https://happinessconcierge.com/hc-insights/2022/6/1/your-guide-to-giving-feedback monthly 0.5 2026-05-18 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/7852e244-5885-48a6-aa22-4a1f602bb474/SYD_Feb20AM_024.jpg Guides (save) - Giving Feedback. - We can’t control how other people respond to feedback. What we have complete control over, is how clear, specific, and kind we are when we give feedback. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/706335d9-e5e6-4a0a-a58f-026b9c0469d4/HC+Rachel+Service+MTC-9+%281%29.jpg Guides (save) - Giving Feedback. - Giving & Receiving Feedback Programme. For leaders and individual contributors. https://happinessconcierge.com/hc-insights/lose-your-cool-in-feedback-conversations monthly 0.5 2026-07-13 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1588667033236-KR8YNIJNBCWO70UPL8GH/alex+nik+WeWorkOctober-393.jpg Guides (save) - Lose Your Cool in Feedback Conversations? - Feel the need to defend your own feedback? Creating a ‘so what’ statement can remove the need all together. https://happinessconcierge.com/hc-insights/the-perfect-storm-for-defensiveness-in-feedback-conversations monthly 0.5 2026-07-13 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1527728101045-XZZSVHL908W0UDZJXZVL/YMCA%2852of53%29.jpg Guides (save) - The Perfect Storm for Defensiveness in Feedback Conversations. - Avoid feedback because the other person gets defensive? Defensiveness is unavoidable, so make a plan. https://happinessconcierge.com/hc-insights/say-goodbye-to-justifying-your-feedback monthly 0.5 2026-07-13 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1525589312946-4UURP92IP1962QW29W5P/030518_Shaped-by-experience_day1_4.jpg Guides (save) - Say Goodbye to Justifying Your Feedback. - When preparing to give feedback, it’s useful to map out a plan. Including: when to stop talking. https://happinessconcierge.com/hc-insights/got-a-performance-review-coming-up monthly 0.5 2026-01-12 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/4154d49d-97a9-492f-a8f0-02cdecc571ca/IMG_9052.png Guides (save) - Got A Performance Review Coming Up? - Anticipating a performance review can feel daunting. Feel more in control with a little prep. https://happinessconcierge.com/hc-insights/pitching-to-a-big-picture-thinker monthly 0.5 2025-12-03 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/8da7b9c8-925b-49e8-beda-1e21ae3dd8ea/HC-18.jpg Guides (save) - Pitching To A ‘Big Picture’ Thinker. - How to tailor your message to someone who only sees the ‘big picture’. https://happinessconcierge.com/hc-insights/how-do-you-come-across-at-work monthly 0.5 2026-02-16 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1472607803495-4OD3QSCYF8R4K2LTY7L8/IMG_5495.JPG Guides (save) - How Do You Come Across At Work? - To get better results, it’s useful to know how you already come across. https://happinessconcierge.com/hc-insights/adapting-your-communication-style monthly 0.5 2026-02-16 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/3432e20e-15ba-447d-810e-877ca97a9e78/Rachel+Service+by+Geena+Glass_4776.jpg Guides (save) - Adapting Your Communication Style. - What’s in it for me? The benefits of adapting how you communicate to others. https://happinessconcierge.com/hc-insights/trafficlightframework monthly 0.5 2025-11-17 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/3784c348-93f3-4071-859b-c0792f2b997e/HC+Rachel+Service+USA_0989.jpg Guides (save) - Manage Ambiguity And Change. - We all have different ‘zones’ at work. Knowing what ‘zone’ we are in at work, can help us understand how we manage stress. Understanding how to work within that is a game-changer. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/5ef944d9-3877-4a53-bbf8-ead00c85dac4/Rachel+Service_01.jpg Guides (save) - Manage Ambiguity And Change. - Leadership Training For future, first time, and established leaders. https://happinessconcierge.com/hc-insights/your-guide-to-increasing-psychological-safety monthly 0.5 2025-11-10 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/01dc09db-30cd-424c-b04e-0d1d8bc71073/WeWorkOctober-78+copy.jpg Guides (save) - Guide To Improving Psychological Safety. - Everyone can positively contribute to psychological safety. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/5ef944d9-3877-4a53-bbf8-ead00c85dac4/Rachel+Service_01.jpg Guides (save) - Guide To Improving Psychological Safety. - Leadership Training For future, first time, and established leaders. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/ac9b8364-726d-49d0-8998-798b33674c50/WeWorkOctober-126.jpg Guides (save) - Guide To Improving Psychological Safety. - Creating Psychological Safety Programme For leaders and individual contributors. https://happinessconcierge.com/hc-insights/the-leaders-guide-to-a-performance-review monthly 0.5 2025-11-17 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/60d1724f-e2d6-4007-8137-4d4372a230bb/04.+HC-80.jpg Guides (save) - The Leaders Guide to a Performance Review. - Performance reviews can make leaders and employees nervous. Lower anxiety with a clear plan, communicated to both. https://happinessconcierge.com/hc-insights/3-ways-leaders-improve-safety-in-the-real-world monthly 0.5 2026-05-18 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/a3607de1-6a82-432c-bdc1-e16268a67066/IMG_6292.jpg Guides (save) - 3 Ways Leaders Improve Safety In The Real World. - Getting clear on what you need to protect, is step one. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/ac9b8364-726d-49d0-8998-798b33674c50/WeWorkOctober-126.jpg Guides (save) - 3 Ways Leaders Improve Safety In The Real World. - Creating Psychological Safety Programme. For leaders and individual contributors. https://happinessconcierge.com/hc-insights/is-it-time-to-simplify-your-11 monthly 0.5 2026-05-18 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/10064fed-36a4-430b-b679-9af6b3bc9441/INCOLINK+BLUE+2025+-+SOCIAL+MEDIA+FILES+%28161%29.jpg Guides (save) - Is It Time To Simplify Your 1:1? - Did you know strong 1:1 relationships influence your team's psychological safety? https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/ac9b8364-726d-49d0-8998-798b33674c50/WeWorkOctober-126.jpg Guides (save) - Is It Time To Simplify Your 1:1? - Creating Psychological Safety Programme. For leaders and individual contributors. https://happinessconcierge.com/hc-insights/is-it-time-to-fire-your-inner-fixer monthly 0.5 2026-05-18 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/8b2ef143-49c0-4714-ac67-c8e3f9ee5f54/INCOLINK+BLUE+2025+-+SOCIAL+MEDIA+FILES+%28101%29.jpg Guides (save) - Is It Time To Fire Your Inner ‘Fixer’? - When your fixing keeps others incompetent. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/ac9b8364-726d-49d0-8998-798b33674c50/WeWorkOctober-126.jpg Guides (save) - Is It Time To Fire Your Inner ‘Fixer’? - Creating Psychological Safety Programme. For leaders and individual contributors. https://happinessconcierge.com/hc-insights/the-leaders-guide-to-psychological-safety monthly 0.5 2025-11-24 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/c0bdf94b-7cb3-4d58-99a9-abfbc5392ada/Emily+McQualter+HC+6685.jpg Guides (save) - The Leaders Guide to Psychological Safety. - How do you know if your team is safe? There are signs. https://happinessconcierge.com/hc-insights/what-makes-an-effective-11 monthly 0.5 2025-11-24 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/06c732fe-55a0-4056-a28d-47c0e89b3d50/HC-18.jpg Guides (save) - What makes an effective 1:1? - In an effective 1:1, there’s something in it for both parties. https://happinessconcierge.com/hc-insights/creating-a-leadership-dashboard monthly 0.5 2025-11-24 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/d2cc1c16-be90-48c9-a582-fbe7085d9695/Emily+McQualter+14.jpg Guides (save) - Creating a Leadership Dashboard. - Keep reporting simple with your own ‘leadership dashboard’. https://happinessconcierge.com/hc-insights/unsafe-or-just-uncomfortable monthly 0.5 2026-06-25 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/36d9f584-fabc-4dcb-9804-8ad71f233659/_MG_9310.jpg Guides (save) - Unsafe Or Just Uncomfortable? - When stretched, you’ll feel uncomfortable. Is it the same as feeling ‘unsafe’? https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/ac9b8364-726d-49d0-8998-798b33674c50/WeWorkOctober-126.jpg Guides (save) - Unsafe Or Just Uncomfortable? - Creating Psychological Safety Programme. For leaders and individual contributors. https://happinessconcierge.com/hc-insights/make-your-11s-useful-to-increase-safety monthly 0.5 2026-02-13 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/78d38090-0ffc-4a2e-bac8-c37d41cf374d/20160925-rachelpenny-web033+%281%29.jpg Guides (save) - Make Your 1:1s Useful To Increase Safety. - Building 1:1 positive relationships directly influences the psychological safety of a team. https://happinessconcierge.com/hc-insights/engaging-governance-folks monthly 0.5 2025-05-19 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/b37795a3-b397-4f8a-a348-6084f92e80ef/1740973743901.jpeg Guides (save) - Engaging Governance Folks. - Engage them by building credibility and asking for their input earlier. https://happinessconcierge.com/hc-insights/helping-a-detailed-person-manage-ambiguity monthly 0.5 2025-05-19 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/326ff41a-a556-4bbd-86e1-29445a99cc10/Rachel+Service+-+Jan+25-1753.AdobeRGB-300dpi-HighRes.jpg Guides (save) - Helping A Detailed Person Manage Ambiguity. - Do you have a Detail Rockstar at work? https://happinessconcierge.com/hc-insights/going-from-doer-to-leader monthly 0.5 2025-05-19 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/24130cbb-1664-4ebd-8e08-511f801e38cf/Rachel+Service+-+Jan+25-1459.AdobeRGB-300dpi-HighRes.jpg Guides (save) - Going From ‘Doer’ To ‘Leader’. - The transition from being busy to leading can be rough. https://happinessconcierge.com/hc-insights/feeling-defensive-at-work monthly 0.5 2025-03-05 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/8fa07afc-21d7-41ea-8d63-84c02a9ef2d1/Rachel+Service+-+Jan+25-1680+sRGB-120dpi-WEB.jpg Guides (save) - Feeling Defensive At Work. - Ever feel ‘attacked’ getting feedback? It’s a physiological response to being under ‘threat’. https://happinessconcierge.com/hc-insights/managing-defensiveness-in-feedback monthly 0.5 2025-03-05 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/23be6554-a333-42e2-9eb8-aa9b3a7bf94f/Rachel+Service+-+Jan+25-1375.AdobeRGB-300dpi-HighRes.jpg Guides (save) - Managing Defensiveness In Feedback. - How do you have a conversation when the other person is defensive? https://happinessconcierge.com/hc-insights/diffusing-conflict-in-conversations monthly 0.5 2025-03-05 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/d3817902-58ed-4ebe-8789-16a2d98ae6da/Rachel+Service+-+Jan+25-1430.AdobeRGB-300dpi-HighRes.jpg Guides (save) - Diffusing Conflict In Conversations. - Have you ever been in a conversation where the other person was hostile? https://happinessconcierge.com/hc-insights/the-secret-to-effective-feedback-conversations monthly 0.5 2026-02-13 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/46677e13-8215-4414-99da-f23dd46f14fe/AG+WeWorkOctober-343.jpg Guides (save) - The Secret To Effective Feedback Conversations. - Great feedback = talking less. When giving feedback, remember when to stop talking. https://happinessconcierge.com/hc-insights/when-feedback-hasnt-worked monthly 0.5 2026-02-13 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1483269493339-NBRR6LNHZFAEO7U01Y3E/Happiness+Concierge+Workshop+GC+033.jpg Guides (save) - When Feedback Hasn’t Worked. - When you’ve given feedback and there’s been no action, you need a new plan. https://happinessconcierge.com/hc-insights/decision-ban monthly 0.5 2025-02-21 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/fb8e89df-8753-491e-a590-834cc97ae620/Rachel+Service+-+Jan+25-1330.AdobeRGB-300dpi-HighRes.jpg Guides (save) - Decision Ban. - When you’re busy, sometimes the biggest hack is to stop making new decisions. https://happinessconcierge.com/hc-insights/your-guide-to-becoming-a-chief-solution-finder monthly 0.5 2025-02-19 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/d6a95b98-b588-4edd-aacb-8c6a8ebae517/Rachel+Service+-+Jan+25-1746.AdobeRGB-300dpi-HighRes.jpg Guides (save) - Your Guide to Becoming A Chief Solution Finder. - If you struggle to say no, try channelling a different vibe. https://happinessconcierge.com/hc-insights/the-cost-of-yes monthly 0.5 2025-02-19 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/a178928b-9ce1-4a09-9435-b9735feb3b74/Rachel+Service+-+Jan+25-1560.AdobeRGB-300dpi-HighRes.jpg Guides (save) - The Cost Of Yes. - Before you say no, figure out what you’re saying yes to, first. https://happinessconcierge.com/hc-insights/making-sense-of-unclear-requests monthly 0.5 2025-02-19 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/dbd355a0-5298-4772-ac11-56eba2ce8661/Rachel+Service+-+Jan+25-1311.AdobeRGB-300dpi-HighRes.jpg Guides (save) - Making Sense Of Unclear Requests. - When you’re on the receiving end of vague requests, you need a toolkit. https://happinessconcierge.com/hc-insights/making-sense-of-unexpected-change monthly 0.5 2024-11-27 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/feffbc28-27ea-4b28-a75d-25bcedfc97f9/1705452296280.jpeg Guides (save) - Making Sense Of Unexpected Change. - Strategies to navigate change, when you least expect it. https://happinessconcierge.com/hc-insights/navigating-change-limbo monthly 0.5 2024-11-27 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/9b91f666-bd08-48a7-9259-aaf4960858dd/1716163337013.jpeg Guides (save) - Navigating Change Limbo. - If you know you need to change but can’t, start here. https://happinessconcierge.com/hc-insights/six-strategies-to-navigate-change monthly 0.5 2024-07-04 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/e29d3578-88a9-475a-a9aa-cef2a9cc31ef/_DSC7041+copy.jpg Guides (save) - Six Strategies To Navigate Change. - Focus on what’s real and within your control. https://happinessconcierge.com/hc-insights/your-guide-to-speaking-on-the-spot monthly 0.5 2024-08-05 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/570eff43-0513-4b7d-9279-5609d03c5495/_MGL6716.jpg Guides (save) - Your Guide To Speaking On The Spot. - When asked to speak on the spot, you need structure. This puts a boundary around nerves and your thoughts into logical order. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1687900181354-L2Y85YCVQG467GW2Q6IU/Rachel+Service+SYD_Feb20AM_048.jpg Guides (save) - Your Guide To Speaking On The Spot. - Presenting with Confidence Programme. Any time you’re communicating, you’re presenting. https://happinessconcierge.com/hc-insights/master-your-adrenaline monthly 0.5 2024-10-23 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/c9b7ee0e-c611-4b60-b841-8bd0c2fd71b6/Rachel+Service_02.jpg Guides (save) - Master Your Adrenaline. - Instead of fighting adrenaline, use it to power your presentations. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1687900181354-L2Y85YCVQG467GW2Q6IU/Rachel+Service+SYD_Feb20AM_048.jpg Guides (save) - Master Your Adrenaline. - Presenting with Confidence Programme. Any time you’re communicating, you’re presenting. https://happinessconcierge.com/hc-insights/guide-to-your-elevator-pitch monthly 0.5 2024-07-04 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1676527852980-MZK23B4RYMG6MAR5EJER/_DSC9366.jpg Guides (save) - Your Elevator Pitch. - How do you add value to the person you’re speaking to? https://happinessconcierge.com/hc-insights/rebuild-your-confidence monthly 0.5 2024-08-01 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/72634491-4ce1-428c-bf66-016ffbaea424/The+Happiness+Concierge+x+Warehouse+No5_By+Savannah+van+der+niet-76.jpg Guides (save) - Rebuild Your Confidence. - Rebuild your confidence… By creating your own ‘confidence equation’. https://happinessconcierge.com/hc-insights/the-benefit-of-refreshing-your-elevator-pitch monthly 0.5 2024-08-01 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/0daf6784-4a9d-4cba-920e-49e04075494c/team+hc+LPB9896+%281%29.jpg Guides (save) - The Benefit Of Refreshing Your Elevator Pitch. - Does your network know what you’ve been up to lately? https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/65cb4c10-2043-4c7e-b8eb-29a7576790d3/WeWorkOctober-78.jpg Guides (save) - The Benefit Of Refreshing Your Elevator Pitch. - Communicate with Influence Programme. Create confident & influential communicators. https://happinessconcierge.com/hc-insights/six-ways-to-engage-an-audience monthly 0.5 2024-10-23 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/834ddcde-652d-47f0-b746-218f7ebce804/_DSC7675.jpg Guides (save) - Six Ways To Engage An Audience. - Worry about how someone will respond when you’re presenting? Engaging a disengaged audience. https://happinessconcierge.com/hc-insights/your-guide-to-staying-cool-as-a-presenter monthly 0.5 2024-11-04 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/840ccb7e-176d-492d-8f6b-bf2aa2d6c61e/Homeroom+Talk_6+July_By+Savannah+van+der+Niet-36.jpg Guides (save) - Your Guide To Staying Cool As A Presenter. - Tips to manage unexpected moments. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1687900181354-L2Y85YCVQG467GW2Q6IU/Rachel+Service+SYD_Feb20AM_048.jpg Guides (save) - Your Guide To Staying Cool As A Presenter. - Presenting with Confidence Programme. Any time you’re communicating, you’re presenting. https://happinessconcierge.com/hc-insights/designing-your-personal-brand monthly 0.5 2024-08-01 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1481011027705-ITX0IV4X5DR28D4NBTL3/IMG_3071.JPG Guides (save) - Designing Your Personal Brand. - Why think of your own ‘brand’? https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/65cb4c10-2043-4c7e-b8eb-29a7576790d3/WeWorkOctober-78.jpg Guides (save) - Designing Your Personal Brand. - Communicate with Influence Programme. Create confident & influential communicators. https://happinessconcierge.com/hc-insights/confident-client-interactions monthly 0.5 2024-07-04 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/20d70e48-af8a-4d97-b288-ceaa98ef2a90/HC-37+%281%29.jpg Guides (save) - Confident Client Interactions. - You don’t need to fake it. Instead, prepare. https://happinessconcierge.com/hc-insights/managing-someone-with-a-negative-mindset monthly 0.5 2024-09-05 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/f8924a0a-9dfe-4968-b661-2d79e88326c1/_DSC7190+copy.jpg Guides (save) - Managing Someone With A Negative Mindset. Are you ever on the end of unusual, critical, or negative comments from your team or colleagues? https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/ac9b8364-726d-49d0-8998-798b33674c50/WeWorkOctober-126.jpg Guides (save) - Managing Someone With A Negative Mindset. - Creating Psychological Safety Programme. For leaders and individual contributors. https://happinessconcierge.com/hc-insights/your-guide-to-creating-structure-on-the-fly monthly 0.5 2024-08-05 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/8360b633-7e8e-4997-8804-09f740685fb2/YMCA%2812of53%29.jpeg Guides (save) - Your Guide To Creating Structure On The Fly. - Your only job is to make it understandable. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1687900181354-L2Y85YCVQG467GW2Q6IU/Rachel+Service+SYD_Feb20AM_048.jpg Guides (save) - Your Guide To Creating Structure On The Fly. - Presenting with Confidence Programme. Any time you’re communicating, you’re presenting. https://happinessconcierge.com/hc-insights/de-risking-delegation monthly 0.5 2024-07-02 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/4bb0c5fd-01be-46da-b961-ed1849e03f7b/Rachel+Service+SYD_Feb20AM_027+%282%29.jpg Guides (save) - De-risking Delegation. - A four step process to delegating any task. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/5ef944d9-3877-4a53-bbf8-ead00c85dac4/Rachel+Service_01.jpg Guides (save) - De-risking Delegation. - Leadership Training For future, first time, and established leaders. https://happinessconcierge.com/hc-insights/resetting-a-relationship-with-a-conversation monthly 0.5 2024-08-28 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/3816dde1-69af-4e8a-83f1-28b73179b883/HC+Rachel+Service+USA_1035.jpg Guides (save) - Resetting A Relationship With A Conversation. - What do you do when your working relationship is fractured? Get out of drama's grasp by having a feedback conversation with a bigger goal: improving your relationship. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/a7c81f05-2e15-4b8e-8ad6-3ab15454d4de/HC+Rachel+Service+MTC-9.jpg Guides (save) - Resetting A Relationship With A Conversation. - Giving & Receiving Feedback Programme. For leaders and individual contributors. https://happinessconcierge.com/hc-insights/how-do-you-know-if-your-feedback-is-done monthly 0.5 2024-09-02 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/ce65d195-c176-4f5c-8541-1fba8119bf10/_DSC7637.jpg Guides (save) - How Do You Know If Your Feedback Is Done? - How do you know if feedback is done? Both parties agree. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/a7c81f05-2e15-4b8e-8ad6-3ab15454d4de/HC+Rachel+Service+MTC-9.jpg Guides (save) - How Do You Know If Your Feedback Is Done? - Giving & Receiving Feedback Programme. For leaders and individual contributors. https://happinessconcierge.com/hc-insights/creating-positive-relationships monthly 0.5 2024-07-12 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/8bb27a4f-ff12-44c5-bf28-ffc78008db9b/6.+HC-42.jpg Guides (save) - Creating Positive Relationships. - Positive intent is key. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/706335d9-e5e6-4a0a-a58f-026b9c0469d4/HC+Rachel+Service+MTC-9+%281%29.jpg Guides (save) - Creating Positive Relationships. - Giving & Receiving Feedback Programme. For leaders and individual contributors. https://happinessconcierge.com/hc-insights/coaching-and-empowering-your-team monthly 0.5 2024-06-28 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/a1897dc6-0c35-4e52-bb37-8ad198409b2b/IMG_5495.jpg Guides (save) - Coaching And Empowering Your Team. - How do you coach your team for high performance? Know what ‘stage’ of mentorship they need. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/5ef944d9-3877-4a53-bbf8-ead00c85dac4/Rachel+Service_01.jpg Guides (save) - Coaching And Empowering Your Team. - Leadership Training For future, first time, and established leaders. https://happinessconcierge.com/hc-insights/handling-a-bad-apple-in-your-team monthly 0.5 2024-07-04 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/9ec8e892-6ccc-48d8-bbb5-a2370cf2ae00/HC+Rachel+Service+USA_0989.jpg Guides (save) - Handling A 'Bad Apple' In Your Team. - Diffuse negative behaviour with your attention. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/5ef944d9-3877-4a53-bbf8-ead00c85dac4/Rachel+Service_01.jpg Guides (save) - Handling A 'Bad Apple' In Your Team. - Leadership Training For future, first time, and established leaders. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/ac9b8364-726d-49d0-8998-798b33674c50/WeWorkOctober-126.jpg Guides (save) - Handling A 'Bad Apple' In Your Team. - Creating Psychological Safety Programme For leaders and individual contributors. https://happinessconcierge.com/hc-insights/when-feedback-goes-bad monthly 0.5 2024-07-12 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/6846a49a-95e1-446d-a207-8ec4c5e2d6d2/Happiness+Concierge+Fiona+Heseltine+2.jpg Guides (save) - When Feedback Goes Bad. - When the person you’re giving feedback to behaves poorly… What do you do? https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/706335d9-e5e6-4a0a-a58f-026b9c0469d4/HC+Rachel+Service+MTC-9+%281%29.jpg Guides (save) - When Feedback Goes Bad. - Giving & Receiving Feedback Programme. For leaders and individual contributors. https://happinessconcierge.com/hc-insights/rebuilding-fractured-relationships monthly 0.5 2024-07-04 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/08f5e71b-25d2-47fa-9264-7de584e7dbdd/HC-2.jpg Guides (save) - Rebuilding Fractured Relationships. - What can trigger a rift in a relationship? Any instance where you doubt your safety at work. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/706335d9-e5e6-4a0a-a58f-026b9c0469d4/HC+Rachel+Service+MTC-9+%281%29.jpg Guides (save) - Rebuilding Fractured Relationships. - Giving & Receiving Feedback Programme. For leaders and individual contributors. https://happinessconcierge.com/hc-insights/why-do-people-get-defensive-getting-feedback monthly 0.5 2024-07-12 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/8ce59de8-08d5-4ae9-a5ec-676d66b121e4/Happiness+Concierge+HC-31.jpg Guides (save) - Why Do People Get Defensive Getting Feedback? - Why do people get defensive when receiving feedback? It’s a biological and psychological response to being under ‘threat’. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/706335d9-e5e6-4a0a-a58f-026b9c0469d4/HC+Rachel+Service+MTC-9+%281%29.jpg Guides (save) - Why Do People Get Defensive Getting Feedback? - Giving & Receiving Feedback Programme. For leaders and individual contributors. https://happinessconcierge.com/hc-insights/2024/2/19/whats-your-communication-style monthly 0.5 2025-06-06 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/a301650e-6e28-4647-ba81-02d045f34c6f/DSC_0966.jpg Guides (save) - What's Your Communication Style? - How do you come across to others at work? https://happinessconcierge.com/hc-insights/five-factors-of-high-performing-teams monthly 0.5 2026-05-08 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/76a0a773-32e2-4463-bde2-1063541ba642/Homeroom%2BTalk_6%2BJuly_By%2BSavannah%2Bvan%2Bder%2BNiet-35.jpg Guides (save) - Five Factors Of High Performing Teams. - Don’t rely on one star performer. Instead, get everyone performing. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/5ef944d9-3877-4a53-bbf8-ead00c85dac4/Rachel+Service_01.jpg Guides (save) - Five Factors Of High Performing Teams. - Leadership Training For future, first time, and established leaders. https://happinessconcierge.com/hc-insights/managing-multiple-priorities monthly 0.5 2024-07-05 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/12a4b20b-129d-4e51-ac64-fb5784f7a424/_DSC7054+copy.jpg Guides (save) - Managing Multiple Priorities. - Whose needs come first, when there are many? https://happinessconcierge.com/hc-insights/making-a-feedback-agreement monthly 0.5 2024-06-27 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/9e43776d-26af-46e8-ad98-8dc77de77333/_DSC7190+copy.jpg Guides (save) - Making A Feedback Agreement. - How do you ‘end’ a feedback conversation? By making an agreement. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/706335d9-e5e6-4a0a-a58f-026b9c0469d4/HC+Rachel+Service+MTC-9+%281%29.jpg Guides (save) - Making A Feedback Agreement. - Giving & Receiving Feedback Programme. For leaders and individual contributors. https://happinessconcierge.com/hc-insights/presenting-virtually monthly 0.5 2024-07-08 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1713324858313-928P8Q59YY6RVEECY57R/WeWorkOctober-76.jpg Guides (save) - Presenting with Confidence. - Nerves are not a sign of weakness. They show you care. When we reframe nerves for excitement, and focus on the audience-first, we transform our experience. https://happinessconcierge.com/hc-insights/engaging-a-heart-superstar monthly 0.5 2025-05-28 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/fbc1af9c-f711-4e69-a7b7-8db6bd467ecf/rayonce__LPB9728.jpg Guides (save) - Engaging A Heart Superstar. - How to tailor your message to someone who leads with impact, first. https://happinessconcierge.com/hc-insights/managing-tricky-audiences monthly 0.5 2024-07-11 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/8b301edb-55f3-4fd7-a2e3-047acd93405d/nick.jpeg Guides (save) - Managing Tricky Audiences. - You won’t always have a happy, receptive audience when you present. https://happinessconcierge.com/hc-insights/leaders-guide-to-communicating-change monthly 0.5 2024-11-27 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/2c85fe31-a14f-4c0d-8b24-43d61116eba5/HC-47.jpg Guides (save) - Leaders Guide To Communicating Change. - Give your team clarity and certainty. https://happinessconcierge.com/hc-insights/developing-your-influence monthly 0.5 2024-07-05 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/cdc4d7c6-c085-4c87-95e5-8f1cf7b6c4f6/_MG_9222.jpg Guides (save) - Developing Your Influence. - The secret to better results at work? Influence. https://happinessconcierge.com/hc-insights/the-2-most-important-sentences-in-a-feedback-conversation monthly 0.5 2024-06-27 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/769f3ea1-2d4a-4e28-a45d-a58c2057912f/Happiness+Concierge+WeWorkOctober-336.jpg Guides (save) - The 2 Most Important Sentences In A Feedback Conversation. - To get a feedback conversation right, prepare two simple statements. Then, open a conversation. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/706335d9-e5e6-4a0a-a58f-026b9c0469d4/HC+Rachel+Service+MTC-9+%281%29.jpg Guides (save) - The 2 Most Important Sentences In A Feedback Conversation. - Giving & Receiving Feedback Programme. For leaders and individual contributors. https://happinessconcierge.com/hc-insights/managing-expectations monthly 0.5 2025-02-19 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/4b2298db-74d0-4608-b13c-36ac3ceba292/_DSC6995+copy.jpg Guides (save) - Managing Expectations. - Being clear and explicit with what we and others expect. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/5ef944d9-3877-4a53-bbf8-ead00c85dac4/Rachel+Service_01.jpg Guides (save) - Managing Expectations. - Leadership Training For future, first time, and established leaders. https://happinessconcierge.com/hc-insights/reframing-doing-dopamine-when-delegating monthly 0.5 2024-07-02 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/4f780af3-bb8e-4c33-901c-34681c41d486/_DSC7054+copy.jpg Guides (save) - Reframing ‘Doing Dopamine’ When Delegating. - You won’t feel as busy at first. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/5ef944d9-3877-4a53-bbf8-ead00c85dac4/Rachel+Service_01.jpg Guides (save) - Reframing ‘Doing Dopamine’ When Delegating. - Leadership Training For future, first time, and established leaders. https://happinessconcierge.com/hc-insights/four-steps-to-delegation monthly 0.5 2024-07-02 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/a15ae17e-25ef-4bc1-a58f-719a45f8ab57/HC-18.jpg Guides (save) - Four Steps To Delegation. - Delegating is a mystery to many leaders. Instead of guessing, try the four steps to delegation. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/cb0a4517-adff-49b9-b659-2b290883a0f2/Screen+Shot+2024-06-11+at+11.55.52+am.png Guides (save) - Four Steps To Delegation. - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/5ef944d9-3877-4a53-bbf8-ead00c85dac4/Rachel+Service_01.jpg Guides (save) - Four Steps To Delegation. - Leadership Training For future, first time, and established leaders. https://happinessconcierge.com/hc-insights/whats-your-leadership-style monthly 0.5 2024-07-02 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/4e22a056-a50a-46c9-aa22-e4ce84ddd498/_DSC7637.jpg Guides (save) - What’s Your Leadership Style? - Own your strengths. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/5ef944d9-3877-4a53-bbf8-ead00c85dac4/Rachel+Service_01.jpg Guides (save) - What’s Your Leadership Style? - Leadership Training For future, first time, and established leaders. https://happinessconcierge.com/hc-insights/your-guide-to-putting-your-audience-first monthly 0.5 2024-10-10 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/ddc0d291-3740-4807-9ff5-b1f8a882ff28/_DSC7149+copy.jpg Guides (save) - Your Guide To Putting Your Audience First. - When presenting, put the audience first. Put your fears to the side. Instead, focus on what the audience needs. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1687900181354-L2Y85YCVQG467GW2Q6IU/Rachel+Service+SYD_Feb20AM_048.jpg Guides (save) - Your Guide To Putting Your Audience First. - Presenting with Confidence Programme. Any time you’re communicating, you’re presenting. https://happinessconcierge.com/hc-insights/preparing-for-defensiveness-in-feedback monthly 0.5 2024-09-02 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/82bf02a3-5e55-4a4c-a3b1-192673511a0b/HC-18.jpg Guides (save) - Preparing For Defensiveness In Feedback. - Preparing for defensiveness in feedback. It’s normal - but you do need a plan. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/a7c81f05-2e15-4b8e-8ad6-3ab15454d4de/HC+Rachel+Service+MTC-9.jpg Guides (save) - Preparing For Defensiveness In Feedback. - Giving & Receiving Feedback Programme. For leaders and individual contributors. https://happinessconcierge.com/hc-insights/the-leaders-guide-to-push-reporting monthly 0.5 2024-07-02 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/41571df0-8f66-43b9-9106-1179d4572cf8/IMG_2233.jpg Guides (save) - The Leader's Guide To Push Reporting. - Get your team to present their work to you. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/5ef944d9-3877-4a53-bbf8-ead00c85dac4/Rachel+Service_01.jpg Guides (save) - The Leader's Guide To Push Reporting. - Leadership Training For future, first time, and established leaders. https://happinessconcierge.com/hc-insights/cut-your-meetings monthly 0.5 2025-01-06 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/840ccb7e-176d-492d-8f6b-bf2aa2d6c61e/Homeroom+Talk_6+July_By+Savannah+van+der+Niet-36.jpg Guides (save) - Cut Your Meetings By 80%. - If your meeting had just one job to do? What would it be? https://happinessconcierge.com/hc-insights/five-reasons-to-meet monthly 0.5 2025-01-06 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/c6ae8304-aea7-4d77-bf9d-7023f38265d4/YMCA%2812of53%29.jpg Guides (save) - Five Reasons To Meet. - Are you trying to do too much in your meetings? https://happinessconcierge.com/hc-insights/leading-through-change monthly 0.5 2024-07-02 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/564afb07-0479-4683-aa8e-c312cfed544a/HC-37+%281%29.jpg Guides (save) - Leading Through Change. - The more you communicate certainty, the better. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/a3ca7934-fe10-4831-b500-29b92db05242/Screen+Shot+2023-10-17+at+11.52.33+am.png Guides (save) - Leading Through Change. - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/5ef944d9-3877-4a53-bbf8-ead00c85dac4/Rachel+Service_01.jpg Guides (save) - Leading Through Change. - Leadership Training For future, first time, and established leaders. https://happinessconcierge.com/hc-insights/naming-your-inner-critic monthly 0.5 2024-08-01 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/2c85fe31-a14f-4c0d-8b24-43d61116eba5/HC-47.jpg Guides (save) - Naming Your Inner Critic. - Does your inner critic have a name? https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/4bb0c5fd-01be-46da-b961-ed1849e03f7b/Rachel+Service+SYD_Feb20AM_027+%282%29.jpg Guides (save) - Naming Your Inner Critic. - Ditch Your Inner Critic Energise employees with a fun and positive experience. https://happinessconcierge.com/hc-insights/guide-to-empowering-your-team monthly 0.5 2024-07-03 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/f223ae32-d81e-434d-92cc-7da6d90cb4a0/WeWorkOctober-230.jpg Guides (save) - Guide to Empowering Your Team. - To have a highly engaged and productive team, you need empowered people. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/5ef944d9-3877-4a53-bbf8-ead00c85dac4/Rachel+Service_01.jpg Guides (save) - Guide to Empowering Your Team. - Leadership Training For future, first time, and established leaders. https://happinessconcierge.com/hc-insights/storytelling-in-presentations monthly 0.5 2024-07-11 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/9ec8e892-6ccc-48d8-bbb5-a2370cf2ae00/HC+Rachel+Service+USA_0989.jpg Guides (save) - Storytelling in Presentations. - Fun fact: stories are 22x more memorable than facts. https://happinessconcierge.com/hc-insights/guide-to-creating-your-personal-brand monthly 0.5 2024-07-05 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/804af934-6f7e-4846-a360-ddf30062c6fd/HC+Rachel+Service+MTC-82.jpg Guides (save) - Guide to Creating Your Personal Brand. - A personal brand is what you are known for. Your brand influences how others make decisions on how to include you in their working life. https://happinessconcierge.com/hc-insights/helping-a-team-member-be-heard monthly 0.5 2024-07-04 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/b06a30d6-6323-48a8-a1db-6c9fb3860270/WeWorkOctober-181.jpg Guides (save) - Helping A Team Member Be Heard. - If a colleague is having a tricky time, there are things you can do. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/5ef944d9-3877-4a53-bbf8-ead00c85dac4/Rachel+Service_01.jpg Guides (save) - Helping A Team Member Be Heard. - Leadership Training For future, first time, and established leaders. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/ac9b8364-726d-49d0-8998-798b33674c50/WeWorkOctober-126.jpg Guides (save) - Helping A Team Member Be Heard. - Creating Psychological Safety Programme For leaders and individual contributors. https://happinessconcierge.com/hc-insights/the-three-stages-of-leadership monthly 0.5 2024-07-03 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1687900181354-L2Y85YCVQG467GW2Q6IU/Rachel+Service+SYD_Feb20AM_048.jpg Guides (save) - The Three Stages of Leadership. - The three leadership shifts. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/5ef944d9-3877-4a53-bbf8-ead00c85dac4/Rachel+Service_01.jpg Guides (save) - The Three Stages of Leadership. - Leadership Training For future, first time, and established leaders. https://happinessconcierge.com/hc-insights/guide-to-reverse-briefs monthly 0.5 2025-02-19 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/ac9b8364-726d-49d0-8998-798b33674c50/WeWorkOctober-126.jpg Guides (save) - Guide To Reverse Briefs. - One step better than ‘yes’, is ‘yes, with a plan’. https://happinessconcierge.com/hc-insights/anticipating-an-amygdala-hijack monthly 0.5 2024-07-03 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1687837537613-C37HAWAL0XB278H088LS/SYD_Feb20AM_079+%282%29.jpg Guides (save) - Anticipating An Amygdala Hijack. When your reaction doesn’t match the severity of a situation at work, you’re under the influence of a biological response. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/706335d9-e5e6-4a0a-a58f-026b9c0469d4/HC+Rachel+Service+MTC-9+%281%29.jpg Guides (save) - Anticipating An Amygdala Hijack. - Giving & Receiving Feedback Programme. For leaders and individual contributors. https://happinessconcierge.com/hc-insights/introduction-to-mentoring monthly 0.5 2024-07-05 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/620c6039-2b45-4e28-9b63-b6313dd8db11/_DSC7779+web.jpg Guides (save) - Introduction To Mentoring. A mentor is someone who shares their lived experience with you so you can learn from it. A mentee is the person who learns from the person with that experience. https://happinessconcierge.com/hc-insights/guide-to-building-relationship-currency monthly 0.5 2024-07-08 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/7eb811fd-3384-4e8e-b696-df00dc56753b/Rachel+Service+7.jpg Guides (save) - Guide To Building Relationship Currency. - Relationship currency. People recommend people they like and trust. https://happinessconcierge.com/hc-insights/your-guide-to-team-agreements monthly 0.5 2024-06-03 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/098603d0-eb15-4c96-8d1f-02cff179961c/WeWorkOctober-126.jpg Guides (save) - Team Agreements. - Creating the results you’re after. By aligning on expectations as a team. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/82ee815b-335d-4986-9246-770d18754003/team+HC.jpg Guides (save) - Team Agreements. - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://happinessconcierge.com/hc-insights/guide-to-stakeholder-relationships monthly 0.5 2024-07-03 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/259c865f-b9e9-4830-a0f1-2d5e0e3d60f7/WeWorkOctober-101.jpg Guides (save) - Stakeholder Relationships. - Personalise your message to who you’re speaking to. So they can hear what you have to say. https://happinessconcierge.com/hc-insights/creating-a-personal-safety-plan-at-work monthly 0.5 2024-07-04 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/2105a5a1-ff0d-4563-a4b9-defb1caf8e1b/WeWorkOctober-356+%281%29.jpg Guides (save) - Creating A Personal Safety Plan At Work. A toolkit to remind you of ways to be safe and comfortable during tricky moments at work. https://happinessconcierge.com/hc-insights/mentoring-and-coaching-your-team monthly 0.5 2024-05-02 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/b91d1851-50e3-4958-8bf1-caeae6adb87e/Rayonce+copy.jpg Guides (save) - Mentoring & Coaching Your Team. - In a mentoring relationship, the mentee takes the lead. Here’s a handy guide to help both you and your team mate get the most out of the experience. https://happinessconcierge.com/hc-insights/guide-to-your-leadership-model monthly 0.5 2024-05-02 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/689ce5e8-9bcc-456d-a921-8c0e9c5b56b4/Happiness+Concierge++USA+_1040.jpg Guides (save) - Creating A Team Culture By Design. - Four elements influence how a group behaves. https://happinessconcierge.com/hc-insights/presentation-personas monthly 0.5 2024-07-11 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/4f00f593-9e2b-4a22-8a88-ed5f4c5243e1/XEKW1970.jpeg Guides (save) - Presentation Personas. - We don’t need to change who we are when we present. Instead, we can own what’s already working well. https://happinessconcierge.com/hc-insights/yourguidetodelegation monthly 0.5 2025-10-29 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/d44fc212-d05e-4656-8d64-a2fe50221f12/RS+SYD+LYXE8839.jpeg Guides (save) - Guide To Delegation. - We all know the benefits of delegation. So what stops us from doing it? https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/5311c7a3-1fad-46ca-b766-66ba775c3464/unnamed+%281%29.png Guides (save) - Guide To Delegation. - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://happinessconcierge.com/hc-insights/2022/2/10/managing-your-inner-critic monthly 0.5 2024-08-01 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/2d32d083-f1ad-4f14-88ed-837680c7ab8e/WeWorkOctober-356+%281%29.jpg Guides (save) - Manage An Inner Critic. - We never ‘rid’ ourselves of our inner critic. Instead, we can practice on turning down the volume of the negative thoughts and over time, turning up positive ones. https://happinessconcierge.com/hc-insights/2022/2/4/three-ways-to-build-confidence monthly 0.5 2024-07-08 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/7c452e82-41ad-46ab-8d11-87142ec81c20/Rachel+Service+_DSC7238.jpg Guides (save) - Growing Your Confidence. - Confidence isn’t a personality trait. It’s a skill you can improve on, any stage of your life. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/b647e5de-5179-49be-9b3f-f0124e8c07df/HC+confidence+equation+Icon.jpg Guides (save) - Growing Your Confidence. - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://happinessconcierge.com/hc-insights/creating-your-development-plan monthly 0.5 2024-07-08 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/ac4d6bf5-1d1f-4431-ba5a-607e3fbb447d/DSC_1146.jpg Guides (save) - Creating A Development Plan. - Creating Your Development Plan. Your development plan doesn’t need to be complicated. It just needs to help you ‘stretch’ while balancing your day job. https://happinessconcierge.com/hc-insights/2022/6/14/networking-with-authenticity monthly 0.5 2024-07-08 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/344ffaca-450e-49f9-a6b4-98918441d619/Happiness+Concierge+Rachel+Service+042.jpg Guides (save) - Networking With Authenticity. - Networking is about authentic relationships. Not sure what’s in it for you? Reflecting on what you want more of is a handy place to start. https://happinessconcierge.com/hc-insights/meetings-lets-talk-about-them monthly 0.5 2025-01-06 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/447797ff-9eae-4cf6-8925-dfa569851007/Happiness+Concierge+SYD_Feb20AM_034.jpg Guides (save) - Productive & Engaging Meetings. - Clarifying what we want beforehand is key. When we reverse engineer the results we want, we can have more productive meetings. https://happinessconcierge.com/hc-insights/communicating-your-needs monthly 0.5 2024-07-08 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/3b26b239-b1d4-4837-b33f-1f84f69cdb04/HC-18.jpg Guides (save) - Communicating Your Needs. - Communicating Your Needs. Asking for what we need is a work in progress for so many of us. The trick is ‘slowly unsubscribing’ from people pleasing to make space for what we need. https://happinessconcierge.com/hc-insights/meeting-your-needs-as-a-leader monthly 0.5 2024-05-02 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/04fc5ad8-84f7-41d6-8f46-d1344cc0a076/Happiness+Concierge++WeWorkOctober-91.jpg Guides (save) - Meeting Your Own Needs. - We all want our needs met. When we prioritise our needs, we can take our team to the next level. https://happinessconcierge.com/hc-insights/2022/2/15-making-perfectionism-work-for-you monthly 0.5 2024-07-08 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/331bb033-cd91-4bd5-addd-5a99038629fd/nicole+92_1.jpg Guides (save) - Owning Perfectionism. - Perfectionism is a superpower. Perfectionism makes you unique and brilliant. When we pair perfectionism with compassion, we see unbelievable results. https://happinessconcierge.com/hc-insights/managing-hybrid-teams monthly 0.5 2024-07-05 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/96bd8d94-5333-4f9a-9da3-d35697807df5/Happiness+Concierge+Team.jpg Guides (save) - Effective Hybrid Teams. - Hybrid starts with measuring results. When we get clear on what ‘finished’ and ‘great’ looks like, anyone can apply their preferences into the model. https://happinessconcierge.com/hc-insights/confident-performance-reviews monthly 0.5 2024-06-27 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/46e442c6-116a-46fc-9468-0af8fe2d15f5/_DSC7779.jpg Guides (save) - Confident Performance Reviews. - Feedback is ‘data’. Feedback doesn’t happen ‘to us’. Instead, we can choose to see it as data we can select to help our career take a step forward. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/706335d9-e5e6-4a0a-a58f-026b9c0469d4/HC+Rachel+Service+MTC-9+%281%29.jpg Guides (save) - Confident Performance Reviews. - Giving & Receiving Feedback Programme. For leaders and individual contributors. https://happinessconcierge.com/hc-insights/giving-yourself-feedback monthly 0.5 2024-07-11 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/89fa691a-8eae-4d5f-934e-1442ae813c12/AG+WeWorkOctober-343.jpg Guides (save) - Creating A Reflection Practice - Reflecting helps us learn. When we reflect, we create space between our identity and our actions. From this place we can celebrate and learn. https://happinessconcierge.com/hc-insights/category/Psychological+safety monthly 0.5 https://happinessconcierge.com/hc-insights/category/Leadership monthly 0.5 https://happinessconcierge.com/hc-insights/category/Feedback monthly 0.5 https://happinessconcierge.com/hc-insights/category/Adapting+Communication monthly 0.5 https://happinessconcierge.com/hc-insights/category/Presenting monthly 0.5 https://happinessconcierge.com/hc-insights/category/Adapting+your+communicati monthly 0.5 https://happinessconcierge.com/hc-insights/category/Managing+expectations monthly 0.5 https://happinessconcierge.com/hc-insights/category/Communication monthly 0.5 https://happinessconcierge.com/newsletter daily 0.75 2024-09-02 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/259c865f-b9e9-4830-a0f1-2d5e0e3d60f7/WeWorkOctober-101.jpg Newsletter https://happinessconcierge.com/newsletter/your-toolkit-for-speaking-on-the-spot monthly 0.5 2024-05-01 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/570eff43-0513-4b7d-9279-5609d03c5495/_MGL6716.jpg Newsletter - Your toolkit for speaking on the spot. - When asked to speak on the spot, you need structure. This puts a boundary around nerves and your thoughts into logical order. https://happinessconcierge.com/newsletter/connecting-with-big-picture-thinkers monthly 0.5 2024-05-01 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/8da7b9c8-925b-49e8-beda-1e21ae3dd8ea/HC-18.jpg Newsletter - Connecting with big picture thinkers. - How to tailor your message to someone who sees only the ‘big picture’. https://happinessconcierge.com/newsletter/why-you-are-in-so-many-pointless-meetings monthly 0.5 2025-01-06 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/ac9b8364-726d-49d0-8998-798b33674c50/WeWorkOctober-126.jpg Newsletter - Why you are in so many pointless meetings. - It’s not you, it’s the meeting. https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/8006eeb8-8bb8-4fa9-841e-c4e19e0db373/Screen+Shot+2023-08-29+at+11.41.32+am.png Newsletter - Why you are in so many pointless meetings. - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://happinessconcierge.com/newsletter/mentoring-vs-coaching-vs-teaching monthly 0.5 2023-11-27 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/08f5e71b-25d2-47fa-9264-7de584e7dbdd/HC-2.jpg Newsletter - Mentoring vs coaching vs teaching … what's the difference? - Reminding people they can solve their own problems, with a little guidance. https://happinessconcierge.com/newsletter/how-to-de-escalate-a-defensive-employee monthly 0.5 2023-09-29 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/2105a5a1-ff0d-4563-a4b9-defb1caf8e1b/WeWorkOctober-356+%281%29.jpg Newsletter - How to de-escalate a defensive employee. - When the reaction doesn’t match the severity of a situation. https://happinessconcierge.com/newsletter/end-nerves-with-an-audience-first-mindset monthly 0.5 2023-09-29 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/417bdf5d-a528-4ea2-958f-f97df3388cfe/RS+Tedx+landscape.jpg Newsletter - End nerves with an ‘audience first’ mindset. - We don’t need to change who we are when we present. https://happinessconcierge.com/newsletter/givingfeedback monthly 0.5 2023-10-03 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/4f536b7c-f0bb-4746-8cc4-7d9440429660/_DSC7052+copy.jpg Newsletter - Avoiding feedback. - How other people respond to feedback is not yours to anticipate, manage or control. https://happinessconcierge.com/newsletter/team-agreements monthly 0.5 2023-10-03 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/15183a29-ac95-4640-b759-0a67fc2cfe31/WeWorkOctober-142.jpg Newsletter - Your team needs an agreement. - Why do some teams deliver amazing work and others drop the ball? https://happinessconcierge.com/newsletter/the-9-work-motivations monthly 0.5 2023-03-01 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/8ce59de8-08d5-4ae9-a5ec-676d66b121e4/Happiness+Concierge+HC-31.jpg Newsletter - The 9 work motivations. - What energises you and your team at work? https://happinessconcierge.com/newsletter/lessons-from-elvis monthly 0.5 2023-10-03 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/4281eaca-91af-442b-8f4d-5508246df108/WeWorkOctober-78+copy.jpg Newsletter - Lessons from Elvis. - If you feel your teammates see you as competent, you perform better. When we don’t get feedback, we tend to do the opposite. https://happinessconcierge.com/newsletter/connect-then-lead monthly 0.5 2023-10-03 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1669095574695-95PXF67ESALBOB04U2RB/RS%2BSYD%2BLYXE8839.jpg Newsletter - Connect, then lead. - When we feel heard, we feel validated and seen. If we’re not in the habit of hearing others, we can use a ‘belonging cue’ to get started. https://happinessconcierge.com/newsletter/asking-for-what-you-need monthly 0.5 2023-10-03 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/1674085842159-VVCQ1MNKG0XEPSQYQ9FO/Rachel+Service_01.jpg Newsletter - Asking for what you need. - When we have a deadline, we go all in. Often, we forget to ask for what we need, feeling it’s easier if we just do it. There is another way. https://happinessconcierge.com/newsletter/professional-ghosting monthly 0.5 2023-02-06 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/cad9fffa-9f0b-4b35-9445-52368e242241/04.+HC-80.jpg Newsletter - Professional ghosting. - Remembering we aren’t always someone’s top priority. And investing the down time in getting better instead. https://happinessconcierge.com/newsletter/failing-privately monthly 0.5 2023-10-03 https://images.squarespace-cdn.com/content/v1/551655bce4b0ae548a7bc945/fa1d0c91-a597-48b0-9833-0417c66f0e66/Rachel+Service+SYD_Feb20AM_048.jpg Newsletter - Failing privately. - On the way to becoming good. 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