Happiness Concierge
Ace work and life.


Meet the team.

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Rachel Service is the Founder of Happiness Concierge™, the Work Life Brilliance™ movement, the world’s first Mojo School and is a Tedx speaker.

Rachel’s programmes helps thousands of people ace work and life worldwide through training, online programmes, webinars and coaching, working with the Reserve Bank of Australia, Science and Technology Australia, Lazard Asset Management and Luxury Escapes through to helping people land their dream jobs at Google.

Rachel specialises in:

  • Sales and new business

  • Creating commercial opportunities

  • Presentation training


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Nick Karpetis applies his love of technology, people and presenting at Happiness Concierge.

Previously consulting for Microsoft, Nick Karpetis’ digital transformation projects across Australia have comprised clients such as the Australian Government, Department of Health, Department of Finance, Comcare and ACCC.

Nick is also a registered ISTQB Trainer for Foundation and Agile extension levels, is a keen runner and father of four.

Nick specialises in:

  • Efficient and effective working styles

  • Time management

  • Management training


Huon Latham is the Head of Success at Happiness Concierge™, and creator of our Return to Work and Ace My CV programmes.

Huon is regularly called on as a MC, Presenter and Coach, regularly presenting to audiences of between 20 and 150 people. Huon coaches academics, Tedx speakers and clients such as Etsy, The Shannon Company, RMIT Activator, Swinburne University, University of Sydney and individuals looking to create a rewarding career transition. 

Huon specialises in:

  • Career transitions

  • Confidence building

  • Presentation training


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Nicole Hatherly has over 24 years experience working with global brands including Commonwealth Bank, FOXTEL and Leo Burnett specialising in marketing, advertising, communications and sales.

Nicole manages the Communicating with Influence suite of programmes in the professional services markets. Nicole's expertise in sales, negotiation and connections have influenced outcomes of thousands across Australia.

Nicole specialises in:

  • Personal brand

  • Leader Development

  • Intergenerational Leadership


Emily McQualter is passionate about building high performing leaders who drive business performance through compassionate leadership.

Her experience leading marketing, CX and strategy teams at Equip Super, KPMG, Russell Investments and UniSuper sees Emily provide actionable and real-world counsel to leaders and teams including Etsy, RACV, YMCA, Swinburne University and RMIT Activator.  

Emily specialises in:

  • Building confidence

  • Problem solving

  • Empathy and customer-centricity


Work Life Brilliance™ coach Stephanie Yeo helps superstars navigate career transitions.

Working individuals to create a Game Plan, Stephanie helps superstars articulate their achievements, raise their confidence, update their LinkedIn and CV to put their best foot forward, navigating the route to finding work that matters, and ensures they take constructive action towards their goals.

Steph specialises in:

  • Career transition

  • CV and LinkedIn

  • Confidence building


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Expert coach Alex Connolly has impacted the lives of hundreds of rockstars across Australia, working with clients such as Telstra, Swinburne University and the Department of Education.

Alex’s speciality is enabling individuals to take constructive action, create cohesive teams and respectful dialogue.

Alex specialises in:

  • Managing Change

  • Constructive Communications

  • Employee experience


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Sadie Said has helped individuals from Monash University, UTS, RACV and legalsuper present with conviction and convert pitches into action.

Sadie's influencing skills have positively impacted the careers of rockstars at NAB, Swinburne, University of Melbourne, and senior execs in the entertainment industry.

Sadie specialises in:

  • Presentation and pitch training

  • Effective communication

  • Constructive Conversations


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Alex Gedye helps our superstars own their confidence and brand, whether that’s creating your elevator pitch, presenting to clients, closing sales leads or ace-ing work and life. 

Alex’s clients include CitiPower, PowerCor Australia, The Shannon Company and consulting to high profile C-suites and Founders to own their Personal Brand Toolkit.

Alex specialises in:

  • Personal brand

  • Confidence coaching

  • Impostor Syndrome


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Fiona Heseltine has two decades worth of experience building high performing teams and brands.

Fiona has an award-winning career, including supporting the growth of Australian household brands Country Road, Trenery, Witchery, and Sportscraft. Fiona works with our clients to help them ace their personal brand, own their confidence and create a compelling elevator pitch.

Fiona specialises in:

  • Personal Brand

  • Confidence Building

  • Impostor Syndrome


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Jo Gobbo's passion for ace-ing work stems from her career in coaching, recruitment and advertising. 

Working globally for creative agencies including Wunderman and M&C Saatchi Group, Jo calls Sydney home, working with rockstars to reach their potential, build kickass cultures and optimise business performance.

Jo specialises in:

  • Career planning

  • Mindset coaching

  • Constructive Conversations and negotiation