The following programmes are best suited for those in their first years of work (recent graduates, students, those new to the workforce, younger team members).

Work Ready (3 Days)

Give employees the tools, mindset and plan to ace their formative years at work in this three day programme.

Section One: What Matters To You?

  • Values Audit: get clear on what values motivate you (this influences every decision you make at work, consciously and unconsciously)
  • Behaviour Audit: learn what ‘zone’ you are in under stress and how to manage to get a positive outcome

Section Two: Working Styles

  • Batching: learn how to batch together similar tasks and work together to map out a schedule to maximise your efficiency
  • Working Styles: learn about working styles, personality and preferences in a ‘My Work Mojo’ cheat sheet
  • Managing upwards: learn about the art of saying no tactfully to manage expectations, especially when you’re a new player / new to workforce

Section Three: Grow Me

  • Skill Audit: where are my strengths, where are my opportunities to learn?
  • Growth Map: what versions of my career have I envisaged for myself? What skills can I learn here at work to get there?
  •  Growth Plan: what do I need to ask my manager to sponsor me on? What steps will I take to own my career progression?

Section Four: Communicating with Credibility

  • Brand You: communicate your expertise when you’re new to the workforce using outcomes and client case studies
  • Get Noticed: create a plan to get noticed at work, for the right reasons

Section Five: Building Relationships

  • Charisma and Genuine Charm: learn the fundamentals of connecting with others in a way that communicates genuine interest
  • Active Listening exercise
  • Relationship Map: visibility in an organisation and sector is critical to your success. Identify people to connect with and build relationships

Section Six: Entrepreneurial Thinking

  • Yes, and: spotting the opportunity, asking for help
  • Building and developing networks
  • Find the Opportunity: case studies of ‘failures’ - how could this be handled in future? (problem solving)
values leadership

Ace Your Work (3 hours)

Do you know how you work best? Learn how to structure your working week, how you work best, and identify warning signs to help you ask for guidance when you need it.

Learn to

  • Articulate your values
  • Identify what ‘zone’ you are in when producing work your are proud of
  • Outline how you work best
  • Say No

Exercises

  • Values Audit
  • Behaviour Audit (Green, Yellow, Red Zones)
  • No Sandwich 
  • Batching your working week

Entrepreneurial Mindset (2 hours)

Individuals who believe they can change a problem into an opportunity are more likely to achieve their goals. Learn how to create an entrepreneurial mindset and mitigate mental road blocks that might crop up at work in this two-hour, immersive session.

Learn to

  • Develop your own internal locus of control 
  • Mentally recover from setbacks in your entrepreneurial journey
  • See a problem as an opportunity
  • Disempower your inner critic 

Exercises

  • Behaviour Audit: identify what behaviour you exhibit when in the green, yellow and red zones and why (individual work, then share learnings in groups)
  • Spot the opportunity: where our focus goes, so do our outcomes. Case studies of epic 'failures'. What could they do next? (small groups)
  • Slay the inner critic: write down anonymously your biggest fears on starting/growing your start up. Groups select a fear and identify hacks to land on a plan of positive action

Fast track your enquiry by filling in the form below so I can call or email you right back. 

DOWNLOAD AN INFO PACK ON WORK READY PROGRAMMES HERE.

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“Thank you so much for presenting such an amazing workshop yesterday! It’s been a really helpful and motivating journey to me, as I indeed learned a lot of new things that I have never thought before. I’m particularly interested in the “green, yellow & red” chart that helps to diagnose my best condition on working. And I began to think a little bit more about “myself” in work rather than simply catering to everyone’s needs.”
— Work Ready Student
“[Happiness Concierge] combines invaluable career insights with a fantastic sense of humour and an engaging, approachable presentation style which was very much appreciated by University of Sydney students. Rachel brings an irrepressible energy and all-encompassing passion to her work, showing a genuine desire to see her audience succeed in their professional aspirations.”
— The University of Sydney
“We’ve had some really positive feedback from the team about the session with many naming it as the highlight of their day so it was a true success!”
— KJR Australia
“The discussions were awesome and they impacted the principles really well.

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— Monash University attendee

Keep up with our adventures on Instagram!

Blazer Match STRONG at Being Memorable in #sydney today! . We had 40 rockstars spend a collective 80 hours (that’s two hours each) to discover the HC hacks for being memorable. Why? . Being memorable is a super power that amplifies all the interactions we have, whether they be one on one, networking, interviews or anything else! . If we are memorable people will bring us up and recommend us, in a positive way. . So can we influence this outcome? . We SMILE, treat others with warmth, and ask questions. The rock stars in the room told us “interesting people are interested” meaning that when we listen to learn, not to reply, we are giving people a gift they won’t forget: the gift of our time! . We were sure happy these superstars shared their time with us and we were blown away by their active listening skills! Talk about memorable! At the end of the session one super star told me, “it’s never the place we miss, it’s the people” and it is so true! Sydney sure was memorable today, because of all the ace people I met! 🤗 . Remember, opportunities are attached to people, so get curious, get to know others, and in the process of forming genuine and ongoing connections, attach yourself to opportunities. . Huon AKA H-Bear 🐻
This week at #hcrc we walked and talked up a storm!!!! Not an actual storm... although, we tried. ☔️☔️☔️ There was a lot to catch up on, so much happens in a week!🚶🏼‍♀️🏃🏼‍♂️🚶‍♂️🏃‍♀️ • Sitting at @entrecotemelbourne after our #exercise session, it struck me how close we all are. Today a community member said "I’m so grateful for everything Happiness Concierge has done for me" and I wanted to hug them and say, "What are friends for?!" • Everything is a little easier when your #friends are near. How will you be a #friend this week? Maybe you could be a friend to someone in the workplace or at the grocery store. You never know the impact you could have on someone’s day. • Slay this week, Rockstars! 🧞‍♀️ Sadie x • #slay #sundayrunday #sundayfunday #motivation #fitness #mind #body #workout #happiness #hcrc #happinessconcierge #croissant #yum
Last week was H-Bear’s (@sageassistance) 🐻birthday so this week her work wife @whatsadiesaid took her out for C-A-K-E at @brunetticaffe Flinders Lane. Just look at her excited face!!! Sah cute. 🍰 🎁
Nerve-free networking is a thang people! . Last night the HC fam showed a kickass group of entrepreneurs, business owners, consultants and architects how easy it is to conversate at Work the Room in Melbourne. . Even the most introverted “I rather sit alone with a mouldy sandwich” types found themselves engaged in effortless conversation within a few minutes. How did they do it? . Following the simple HC recipe of 😁 1 x warm genuine smile 🤓 2-3 simple pre-considered questions 😘 Yo fine-ass authentic self . The best part? People were getting to know much more about each other than what they do for work. Rockstars in the room bonded by sharing their fave reads, brunch spots and latest #Netflix binges. . That’s right - it ain’t all work talk and swapping business cards! It’s about forming meaningful connections and keeping it trill (True & Real). . Networking = no damn work at all! #lifeatga
Last night at Ace My Network with @leaninmelbourne, we focussed on how to identify who you’d like to connect with to grow your career opportunities (to earn and learn more), make kickass connections with people we genuinely vibes with at networking events and ENJOY any networking opportunity. . “I had no clients three years ago”, I told the rockstars. “What I did have was clarity on who I needed to know to find them and how to make that happen.” I shared the four categories that has helped me take HC into what it is today: . 1. Teach Me: who knows things I don’t yet and need to? 2. Employ Me: who would employ me? What positions are they in? Who do I know who knows someone? 3. Advocate for me: who likes me and would say kickass stuff about me when I’m not around (when career opportunities are made)? Have I told them recently what I’m looking for more of? 4. I Want To Know: who are my ultimate career crushes? How could I get in front of them? The question I asked each participant was to think of one category listed above and ask themselves: what could I do to facilitate an introduction, and, what could I do for THEM? . At the end I asked the crew to share who they wanted to know and why. “Ok”, I said, “who here could help?” - and anywhere from 5 - 20 hands went up. . “I realised tonight the power of asking”, said one rockstar. “If we were perhaps a bit more honest about what we really want help with: this exercise taught me there are usually people out there who want to help.” . Amen to that sis. Afterwards, I went to approach the rockstar who said the above. “Oh, I’m good”, she said. “I’m actually chatting to someone who connected on what I’m going through so we’re going to keep chatting.” . FUCK. YES. Love that! Thank you #leaninmelbourne for an epic event!
“Last year, I made a commitment to myself to create time and space to become a better presenter and facilitator. Since attending the Present like a Happiness Concierge bootcamp,  I've been able to refer to the experience and utilise the skills that I've learnt to confidently design and deliver: . 😇 Talks and workshops 🤓 Coaching sessions with rockstars at Happiness Concierge helping those to ace their CV and LinkedIn 🙏🏽 A talk on CX & EX at DisruptHR SLC 💪🏼 A webinar on “what if I don’t want to be a leader” as part of the #startup2018 series 😎 A strategy jam for team leads during my first week in my new role(!) . An investment in self-development pays the highest dividends.  Over three huge days, Rachel Service delivers an in depth program filled with meaningful case studies, valuable content, opportunities to apply what you've learnt practically in a safe and supportive environment as well as constant feedback to help you strengthen your facilitation and presentation muscle! . For anyone looking to accelerate their presentation and facilitation skills, Present like a Happiness Concierge is a must!” @seasons.of.stephanie 💖 . You heard it from the superstar herself! Happiness Concierge Steph not only was able to share her superpowers with us for special assignments following the three day training, she was also able to grow her professional skills and slay her workplace opportunities as well as make confident bookings for her own passion areas. SOOO worth the three day investment. . Present Like a Happiness Concierge is a turbo booster in confidence, conviction and belief. It will change the way you look at any stage. Whether you have aspirations of becoming a speaker, keen to grow your confidence or ace your communication skills at work: you’ll grow like never before. Join us in August in #melbourne and September in #sydney - details in bio. Limited slots left!!! Rayoncé 💃🏼
Today’s lunch n learn with 30 rockstars in Sydney and Nu Zilland was ace! We rocked the No Sandwich, Batching to slay your working day and identifying how we work best so we can ask for help and manage those ‘yellow’ and ‘red’ moments we all share when we get busy at work. . I asked ‘how many of you feel comfortable saying no?’ - 80% of hands went up! In the role play, one person was asked to beg a favour, with three all chiming in on creative ways to say no. As the groups chatted, I jumped online with our New Zealand participants who were dialling to the session remotely. . We did a role play on saying no via web chat. Their out? “I can’t help I’m leaving the office right … er now.” ha ha! . A really cool part was asking rockstars to fill in their Work Mojo cheat sheets which asks you to fill out when you feel most creative, productive and get the best feedback. Why? When we outline when we get good feedback we realise how much our skills are valued, and, when we are clear on how we work best: we can share that with our managers, and ask our team mates whether they’re morning people or not he he for those morning meetings. . Participants were asked to rip out the sheet with their cheat sheet on it and share with their manager to educate them how they worked best, and those with teams were encouraged to ask their teams to fill their own sheets in and share their learnings together to learn more about each other. . Thanks for having me Sydney! . Rayonce