Happiness Concierge
Ace work and life.


A beginners guide to building a team

Managing people is an ART FORM. We’ve made it super simples for ya, to help you slay, whether you’re managing a team, or building your own business.


Meeting new team members

How does HC find talent? 

We know what we’re looking for and given we meet 100’s of people each week, we have the opportunity to find amazing talent on any occasion. Once a rockstar has been identified as a potential fit, we look at four categories before inviting them into Trainer Bootcamp to give them the tools to audition for a role at HC. These include a quadrant comprising:

  • What skills are we looking for at Team HC? (Charisma and warmth, ability to take and give feedback and change as a result, proactivity: Googles things first, or at minimum, has a go first)
  • What are their strengths? (funny, charismatic, likeable, inclusive)
  • Based on their profile, what could stop them from succeeding at HC? (lack of positive feedback, unclear expectations)
  • Therefore what do we need to test for and give them? (give them tools, constructive feedback, give it a go in a safe setting)

Remember everyone you meet is a potential team member, or is connected to one. Get comfortable doing an ‘indirect ask’, ‘hey, we’re looking for a X, do you know anyone?’ and you’ll be surprised what comes out of the wood work. If your friends are neat, then they’ll know neat people and all of a sudden, you’re having a coffee with a total legend, and inviting them to your workplace to meet the team just weeks later.

Business Skills vs My Skills

In the HC Skill Audit, we identify the skills that you’re good at and that light you up in a view to identify what makes you slay at work. When you run your own business, or manage a new team, or are building a new leadership team, it can feel like you have to do it all - regardless of whether you enjoy it - or in fact are even good at it!

For the purposes of this exercise we’re going to look at what skills you’re good at - and marry that against the skills the business needs, regardless of size. Here are a few guiding questions to ask yourself:

  • What skills do I have and enjoy using? 
  • Of the skills I don’t enjoy, what percentage of my time are they taking up?
  • Am I comfortable outsourcing these, or am I committed to pushing through knowing how much time they take?

The goal here is getting real with our narratives on what’s taking up our time, and owning the decisions we’re making.

Taking it one step further, let’s look at what skills the business, or potential business may need, and what percentage of time you’ll need to allocate to these (for example, what percentage of my business will these skills, or rockstars with skills like this contribute to).

Here are some examples from HC HQ:

  • Trainers (priority to train and continually develop to maintain quality control)
  • Systems gurus (critical to keep all communication and efficiency channels open to save costs for our clients
  • Admin rockstars (small investment of time to demonstrate how we do things so they can be empowered to slay autonomously)
  • Client relationships and developing new client relationships (critical, priority) 

From here the questions become: what are my top skills? What are skills I’m going to develop myself and which am I going to outsource and how much time do they all need to slay.

Ways of Working

Those of you familiar with our Work Mojo Cheat Sheet (batching) will know the impact mapping this out has! 

Wouldn’t it be amazing if everyone worked in the same style as each other in every business. Ha ha! As it turns out, that is rarely the case! And as a Founder, owner or manager, it can be incredibly helpful to map out each individuals value - and how you’ll curate an environment which brings out the best in them. Guiding ideas to foster this include writing down four columns and asking ourselves:

  • What I Want my team to feel (empowered, supported)
  • What I will commit to bringing (transparency, structure)
  • What the team needs to bring (proactivity, commitment to improving systems)
  • We will achieve (what does success look like in tangible terms? (Armed with knowledge to speak to clients with confidence, trainers globally, defined portfolios for each trainer)

The idea is getting you to think about your value, your teams value, what you need to commit to bringing to support them to achieve that and dangling the carrot: what positive outcome you’ll get as a result. Woot! 


If you haven't managed people or built a team before, dang it can feel overwhelming! It's not a reflection of ability by asking for help: in fact, it helps people share the gems they've spent years trialling and is tried and tested. Who wouldn't want a faster way to slay their work? Let people who care about you help you. And if you're not sure where to start, why not reach out to the INCREDIBLY helpful and supportive HC Community?