Rachel Service is the Director of Happiness Concierge, the training company trusted by the biggest brands in Australia.

Happiness Concierge works with the biggest and most influential experts in Australia including Reserve Bank of Australia, Powercor, AGL, Vanguard Investments, Lazard Australia, RMIT, UNSW, Chief Scientists, Biologists, Doctors, and researchers.

Rachel’s content and delivery has been implemented across PowerCor, AGL, Young Leaders Organisation and WINK Models to improve efficiencies, employee engagement and delivery outcomes.

Industries: creative, advertising, consumer, financial services.

Nicole Hatherly teaching personal brand in corporates in Melbourne, Australia.

Nicole Hatherly teaching personal brand in corporates in Melbourne, Australia.


Nicole Hatherly is a Senior Consultant and coach with over 24 years experience working with global brands including Commonwealth Bank, FOXTEL and Leo Burnett specialising in marketing, advertising, communications and sales.

Nicole manages the Communicating with Influence suite of programmes, focussing on personal brand, internal visibility in the financial and professional services markets.

Nicole's expertise in sales, negotiation and connections have influenced outcomes of thousands across Australia.

Industries: Financial Services, Professional Services, STEM, academia.


Happiness Concierge Huon Latham teaches interpersonal communication skills across Australia, working with clients such as RMIT Activator, Swinburne University and the University of Sydney.

Responsible for the implementation of Happiness Concierge training library across Australia, Huon leads Happiness Concierge’s Return to Work Programme, which supports organisations to retain their top talent during absences of leave (parental, sick, carers).

Industries: Education, STEM, not for profit.