Rachel Service

Rachel Service is the Director of Happiness Concierge, trusted by the biggest brands in Australia.

Working with the biggest and most influential experts in Australia, Rachel has built Happiness Concierge from a blog into the training company it is today, servicing clients including Reserve Bank of Australia, Powercor, AGL, Vanguard Investments, Lazard Australia, RMIT, UNSW, Chief Scientists, Biologists, Doctors, and top researchers.

presentation training


Happiness Concierge Huon Latham teaches interpersonal communication skills across Australia, working with clients such as RMIT Activator, Swinburne University and the University of Sydney.

Responsible for the implementation of Happiness Concierge training library across Australia, Huon leads Happiness Concierge’s Return to Work Programme, which supports organisations to retain their top talent during absences of leave (parental, sick, carers).

professional development

Nicole Hatherly

Nicole Hatherly is a Senior Consultant and coach with over 24 years experience working with global brands including Commonwealth Bank, FOXTEL and Leo Burnett specialising in marketing, advertising, communications and sales.

Nicole manages the Communicating with Influence suite of programmes, focussing on personal brand, internal visibility in the financial and professional services markets. Nicole's expertise in sales, negotiation and connections have influenced outcomes of thousands across Australia.

team building melbourne sydney


Nick applies his love of technology, people and presenting as Trainer at Happiness Concierge.

Previously consulting for Microsoft, Nick Karpetis’ digital transformation projects across Australia have comprised clients such as the Australian Government, Department of Health, Department of Finance, Comcare and ACCC.

Nick is also a registered ISTQB Trainer for Foundation and Agile extension levels.

stephanie yeo happiness concierge


Happiness Concierge Stephanie Yeo's appetite for learning is contagious. As a coach, Stephanie helps others see their superpowers and ace their CV's.

Stephanie is also a facilitator and researcher for Happiness Concierge, with a background in human resources and customer experience.

agile team building melbourne


Emily McQualter is passionate about building high performing teams.

Building award winning initiatives and empowering teams to reach commercial outcomes at Russell Investments, UniSuper, KPMG and TWOSUPER sees her delivery of world class training impact marketing teams across Australia, including RACV, YMCA and RMIT Activator.

A collaborative mentor and coach, Emily is the perfect facilitator for team building days requiring a shared outcome.

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Happiness Concierge Jo Gobbo's passion for ace-ing work stems from her career in coaching, recruitment and advertising.

Working globally for creative agencies including Wunderman and M&C Saatchi Group, Jo calls Sydney home, working with rockstars to reach their potential, build kickass cultures and optimise business performance.

coaching facilitation melbourne


Happiness Concierge Alex Connolly's insatiable appetite for learning makes her the perfect coach and facilitator.

Alex’s facilitation and coaching has impacted the lives of hundreds of rockstars across Australia, working with clients such as Swinburne University and General Assembly. 

speaker training


As Head of Community, Sadie Said is responsible for ensuring rockstars who pass through HC classrooms have a kickass brand experience.

Sadie's influencing skills have positively impacted the careers of rockstars at NAB, Swinburne, University of Melbourne, and senior execs in the entertainment industry.

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Aisling Hoey

Happiness Concierge Aisling Hoey has spent 15 years training and mentoring individuals and groups across Australia, Ireland and the UK, with 20 years a mental health advocate.

Her experience across government, private industry and the NFP sectors combined with her down to earth communication style and humour makes her the perfect Happiness Concierge, based in Melbourne.

facilitator melbourne training


Happiness Concierge Fiona Heseltine has two decades worth of experience building high performing teams and brands. Fiona has an award-winning career, spanning the growth of Australian household brands comprising Country Road, Trenery, Witchery, and Sportscraft. 

Fiona focusses on employer experience, customer experience and personal brand, and how the confluence of these influence brand reputation.