Rachel Service

Founder Rachel Service is the creator of Happiness Concierge, the kickass training company comprising workplace training, live events and Mojo School.

Rachel has built Happiness Concierge from a blog into the training company it is today, servicing clients including Reserve Bank of Australia, Powercor, AGL, Vanguard Investments, Lazard Australia, RMIT, UNSW, Chief Scientists, Biologists, Doctors, and top researchers.



Head of Success Huon Latham is the engine that makes each Happiness Concierge experience exceptional.

Regularly presenting to audiences of between 20 and 150 people, Huon’s focus on trainer excellence and delivery has seen her teach communication skills across Australia, working with clients such as RMIT Activator, Swinburne University and the University of Sydney.


Nicole Hatherly

Senior Consultant Nicole Hatherly has over 24 years experience working with global brands including Commonwealth Bank, FOXTEL and Leo Burnett specialising in marketing, advertising, communications and sales.

Nicole manages the Communicating with Influence suite of programmes, focussing on personal brand, internal visibility in the financial and professional services markets. Nicole's expertise in sales, negotiation and connections have influenced outcomes of thousands across Australia.

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Facilitator Nick Karpetis applies his love of technology, people and presenting at Happiness Concierge.

Previously consulting for Microsoft, Nick Karpetis’ digital transformation projects across Australia have comprised clients such as the Australian Government, Department of Health, Department of Finance, Comcare and ACCC.

Nick is also a registered ISTQB Trainer for Foundation and Agile extension levels.

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Facilitator Emily McQualter is passionate about building high performing teams.

Building award winning initiatives and empowering teams to reach commercial outcomes at Russell Investments, UniSuper, KPMG and TWOSUPER sees her delivery of world class training impact marketing teams across Australia, including RACV, YMCA and RMIT Activator.

A collaborative mentor and coach, Emily is the perfect facilitator for team building days requiring a shared outcome.

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Junior Facilitator Stephanie Yeo's appetite for learning is contagious. As a coach, Stephanie helps others see their superpowers and ace their CV's.

Stephanie is also a researcher for Happiness Concierge, with a background in human resources and customer experience.

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Facilitator Jo Gobbo's passion for ace-ing work stems from her career in coaching, recruitment and advertising.

Working globally for creative agencies including Wunderman and M&C Saatchi Group, Jo calls Sydney home, working with rockstars to reach their potential, build kickass cultures and optimise business performance.

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Facilitator Alex Connolly's insatiable appetite for learning makes her the perfect coach and facilitator.

Alex’s facilitation and coaching has impacted the lives of hundreds of rockstars across Australia, working with clients such as Swinburne University and General Assembly. 

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As Head of Outcomes, Sadie Said is responsible for ensuring those who pass through our training rooms have an unforgettable brand experience.

Sadie has helped individuals from Monash University, UTS, General Assembly and legalsuper present with conviction and convert. Sadie's influencing skills have positively impacted the careers of rockstars at NAB, Swinburne, University of Melbourne, and senior execs in the entertainment industry.


Aisling Hoey

Facilitator Aisling Hoey has spent 15 years training and mentoring individuals and groups across Australia, Ireland and the UK, with 20 years a mental health advocate.

Her experience across government, private industry and the NFP sectors combined with her down to earth communication style and humour makes her the perfect Happiness Concierge, based in Melbourne.

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Facilitator Fiona Heseltine has two decades worth of experience building high performing teams and brands. Fiona has an award-winning career, spanning the growth of Australian household brands comprising Country Road, Trenery, Witchery, and Sportscraft. 

Fiona focusses on employer experience, customer experience and personal brand, and how the confluence of these influence brand reputation.