Rachel Service

Rachel Service is the Director of Happiness Concierge, trusted by the biggest brands in Australia.

Working with the biggest and most influential experts in Australia, Rachel has built Happiness Concierge from a blog into the training company it is today, servicing clients including Reserve Bank of Australia, Powercor, AGL, Vanguard Investments, Lazard Australia, RMIT, UNSW, Chief Scientists, Biologists, Doctors, and top researchers.

presentation training


Happiness Concierge Huon Latham teaches interpersonal communication skills across Australia, working with clients such as RMIT Activator, Swinburne University and the University of Sydney.

Responsible for the implementation of Happiness Concierge training library across Australia, Huon leads Happiness Concierge’s Return to Work Programme, which supports organisations to retain their top talent during absences of leave (parental, sick, carers).

professional development

Nicole Hatherly

Nicole Hatherly is a Senior Consultant and coach with over 24 years experience working with global brands including Commonwealth Bank, FOXTEL and Leo Burnett specialising in marketing, advertising, communications and sales.

Nicole manages the Communicating with Influence suite of programmes, focussing on personal brand, internal visibility in the financial and professional services markets. Nicole's expertise in sales, negotiation and connections have influenced outcomes of thousands across Australia.

team building melbourne sydney


Nick applies his love of technology, people and presenting as Trainer at Happiness Concierge.

Previously consulting for Microsoft, Nick Karpetis’ digital transformation projects across Australia have comprised clients such as the Australian Government, Department of Health, Department of Finance, Comcare and ACCC.

Nick is also a registered ISTQB Trainer for Foundation and Agile extension levels.

speaker training


As Head of Community at Happiness Concierge, Sadie Said is responsible for ensuring rockstars who pass through HC classrooms have a kickass brand experience. Sadie's influencing skills have positively impacted the careers of rockstars at NAB, Swinburne, University of Melbourne, and senior execs in the entertainment industry.

As HC’s pitch coach, Sadie counsels Happiness Concierges and clients on how to improve their pitch and deliver a compelling point of view through her Pitch Coaching 1:1 sessions.

agile team building melbourne


Emily McQualter is passionate about building high performing teams.

Building award winning initiatives and empowering teams to reach commercial outcomes at Russell Investments, UniSuper, KPMG and TWOSUPER sees her delivery of world class training impact marketing teams across Australia, including RACV, YMCA and RMIT Activator.

A collaborative mentor and coach, Emily is the perfect facilitator for team building days requiring a shared outcome.