Rachel Service

Founder Rachel Service is the creator of Happiness Concierge, the kickass training company comprising workplace training, live events and Mojo School.

Rachel has built Happiness Concierge from a blog into the training company it is today, servicing clients including Reserve Bank of Australia, Powercor, AGL, Vanguard Investments, Lazard Australia, RMIT, UNSW, Chief Scientists, Biologists, Doctors, and top researchers.



Huon Latham is the Head of Success at Happiness Concierge, ensuring the experience for our clients is exceptional.

Regularly presenting to audiences of between 20 and 150 people, Huon’s insatiable curiosity has seen her teach across Australia, working with Tedx speakers and clients such as Etsy, The Shannon Company, RMIT Activator, Swinburne University and the University of Sydney.


Nicole Hatherly

Senior Consultant Nicole Hatherly has over 24 years experience working with global brands including Commonwealth Bank, FOXTEL and Leo Burnett specialising in marketing, advertising, communications and sales.

Nicole manages the Communicating with Influence suite of programmes, focussing on personal brand, internal visibility in the financial and professional services markets. Nicole's expertise in sales, negotiation and connections have influenced outcomes of thousands across Australia.

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Facilitator Nick Karpetis applies his love of technology, people and presenting at Happiness Concierge.

Previously consulting for Microsoft, Nick Karpetis’ digital transformation projects across Australia have comprised clients such as the Australian Government, Department of Health, Department of Finance, Comcare and ACCC.

Nick is also a registered ISTQB Trainer for Foundation and Agile extension levels.

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Facilitator Emily McQualter has over 15 years' experience in senior consulting, marketing and strategy roles with Equip Super, KPMG, Russell Investments and UniSuper.

Emily is passionate about building high performing teams and helping businesses unlock their people potential.

She delivers training for teams across Australia, including YMCA, RMIT Activator, Etsy, RACV and Swinburne University.

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Coach Stephanie Yeo's appetite for learning is contagious. As a coach, Stephanie helps others see their superpowers and ace their CV's.

Stephanie is also a researcher for Happiness Concierge, with a background in human resources and customer experience.

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Facilitator Jo Gobbo's passion for ace-ing work stems from her career in coaching, recruitment and advertising.

Working globally for creative agencies including Wunderman and M&C Saatchi Group, Jo calls Sydney home, working with rockstars to reach their potential, build kickass cultures and optimise business performance.

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Facilitator Alex Connolly's insatiable appetite for learning makes her the perfect coach and facilitator.

Alex’s facilitation and coaching has impacted the lives of hundreds of rockstars across Australia, working with clients such as Swinburne University and General Assembly. 

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Sadie Said is responsible for ensuring those who pass through our training rooms have an unforgettable brand experience.

Sadie has helped individuals from Monash University, UTS, General Assembly and legalsuper present with conviction and convert. Sadie's influencing skills have positively impacted the careers of rockstars at NAB, Swinburne, University of Melbourne, and senior execs in the entertainment industry.

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Alex Gedye has consulted to Australia’s leading consumer and professional services brands including Rolld Vietnamese Street Food, Noodle Box, Maxxis Tyres as well as Servier Pharmaceuticals, Novartis and Mylan.

At Happiness Concierge, Alex helps clients articulate their unique point of difference, sharing the structure of creating a brand with conviction: whether that’s creating your elevator pitch, presenting to clients, closing sales leads or ace-ing work and life.

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Facilitator Fiona Heseltine has two decades worth of experience building high performing teams and brands. Fiona has an award-winning career, spanning the growth of Australian household brands comprising Country Road, Trenery, Witchery, and Sportscraft. 

Fiona focusses on employer experience, customer experience and personal brand, and how the confluence of these influence brand reputation.